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| Guideline | Toll Booth Design Guideline 1 |
| Title | Tollbooth Horizontal Clearance |
| Text | A nominal 12-inch horizontal clearance should be used from the face of the toll island curb or raised barrier to both sides of the tollbooth. |
| Commentary | None |
| Guideline | Toll Booth Design Guideline 2 |
| Title | Height of Tollbooth Floor |
| Text | For new construction, the tollbooth floor should be 8 inches above the toll lane pavement surface. |
| Commentary | Tollbooth floor surface area block-out should be installed in the toll island to maintain an island and tollbooth floor height of 8 inches. |
| Guideline | Toll Booth Design Guideline 3 |
| Title | Tollbooth Front Door Design |
| Text | For new construction, tollbooth design should include a front door that 1) allows the attendant to service all vehicle types while providing protection against slipping or falling into the toll lane; and 2) provides a means for the attendant to quickly enter the lane and then return to the booth, when traffic conditions permit. |
| Commentary | None |
| Guideline | Toll Booth Design Guideline 4 |
| Title | Tollbooth Protection |
| Text | For new construction, the tollbooth should be protected by concrete ramparts and/or mass concrete formations, such crash blocks and planters. |
| Commentary | Bollards pose problems with plaza aesthetics, attendant visibility and customer’s additional repellence from the tollbooth due to a perceived hazard, thereby making the exchange of money and receipts more difficult. |
| Guideline | Toll Collection Equipment Technology Guideline 29 |
| Title | Tollbooth Accessibility after Failed ETC Transaction |
| Text | To eliminate the incident of vehicles backing up in the lane to pay the attendant after a failed ETC transactions, the following alternatives should be evaluated: 1) move the antenna location further upstream if the plaza canopy and software can support this location; 2) add VES equipment (i.e., front and rear cameras if necessary) to capture a license plate images and modify the software to provide a green light if a transponder Agency Code is read. |
| Commentary | Failure to read an agency code may be the result of a failed battery or other transponder malfunction or the Agency code is unrecognizable to the ETC reader. |
| Guideline | Toll Collection Equipment Technology Guideline 25 |
| Title | Tollbooth Horizontal Clearance |
| Text | A nominal 12-inch horizontal clearance should be used from the face of the toll island curb or raised barrier to the side of the tollbooth from where the attendant collects tolls. |
| Commentary | None |
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